Support & Orders

No. You can check out without creating an account. Your download link will be sent to the email address entered at checkout.

If you want to keep an order history on our website, create an account and sign in before making purchases. Orders placed while you are signed out will not appear in that account’s order history.

If you need an older download, use the link in your order email or contact us for help.

School or high-security networks often block digital transactions. Try completing your purchase on a personal device and network. For best results, use your phone with Wi-Fi turned off.

All orders must be placed directly through the website using a credit card or Apple Pay. We do not process purchase orders manually.

All sales of digital resources are final.

If you accidentally purchase the same resource more than once within the same calendar year, contact us with your order numbers and the email address used at checkout. Duplicate purchases can be refunded after we review the orders.

If you are having trouble accessing or using a file, please contact us so we can help.

For security reasons, purchases cannot be transferred between accounts. Each order is tied to the email used at checkout. If you need access to an order, we can resend the download link — please check your spam or junk folder if you don’t see it.

Resources are sold individually to keep products clear, updated, and easy to manage. Bundles are not currently offered.

Your download link is sent to the email address entered at checkout. Search your inbox for Preschool Vibes and check your spam or junk folder.

If you used Apple Pay, check the email address selected during checkout—it may be different from the one you normally use.

If you still cannot find the email, contact us with your name, checkout email address, and order number if available. We can resend the download link.

Try using a different device or network. If you’re on a school or restricted network, switch to your phone with Wi-Fi turned off.

Using Google Chrome also resolves most download issues.

Download links expire after 24 hours. Click the original link in your order email to generate a new one.

If you don’t see the refreshed email, check your spam or junk folder.

Add the free resources you want to your cart and complete checkout using your email address. If your cart contains only free resources, your order total will be $0.

Your download links will be emailed to you after checkout. Check your spam or junk folder if you do not see the email.

You do not need to create an account to download free resources.

Our resources are digital downloads, usually provided as PDF files. Some include links to editable Canva, Google Slides, or Google Sheets templates.

Check the product description for the included files, editable features, and required software. Our editable Canva templates require Canva Pro.

No printed materials or physical products will be shipped.

Yes. Open the download link in your email and save the file to your device. You can usually find it in your Files or Downloads folder.

Open PDF files with a PDF reader, such as Adobe Acrobat Reader.

For editing templates or printing multiple pages, we recommend using a computer.

Save the PDF to your device, then open it in Adobe Acrobat Reader or another dedicated PDF reader. Avoid opening it in Word or Google Docs, which can change the layout.

If it opens in the wrong program, right-click the saved file on your computer, choose “Open with,” and select your PDF reader.

If the file still will not open or appears incomplete, download a fresh copy from your order email. If the problem continues, contact us with the resource name and a screenshot of the issue.

This is usually a printer or PDF reader setting issue. Try the following:

• Open the file in Adobe Acrobat Reader.

• Go to File → Print → Advanced → Select “Print as Image.”

• Make sure scaling is set to “Actual Size” or “Fit.”

• Confirm your printer drivers are up to date.

These steps resolve most printing problems.

No. Your purchase allows you to use the resource within your license. It does not allow you to resell the digital file, sell printed copies, post the resource online, or distribute copies to other teachers.

This includes Teachers Pay Teachers, shared drives, social media groups, and other websites.

If additional teachers will use the resource, they need their own licenses.

Each purchase includes a single-user license. If multiple teachers or classrooms will be using the resource, additional licenses are required.

Licensing details are available in the footer under Licensing. If you have specific questions about your situation, please contact us.

Yes. A single purchase allows one teacher to use the resource within their classroom, homeschool, or childcare setting.

If multiple teachers will be using the resource, additional licenses are required. See the Licensing page in the footer for full details.

No. All Preschool Vibes resources are sold exclusively at preschoolvibes.com.

Minor corrections and improvements may be made periodically. However, expanded or significantly updated versions are released as new editions.

Yes. Our Canva templates require a Canva Pro account.

In the past, some resources worked with Canva’s free version. However, Canva frequently changes which elements are considered free versus Pro. When those changes happen, it can cause previously working files to become partially locked.

To prevent formatting issues and ensure full access to all elements, we now design Canva resources for use with Canva Pro.

Most resources are ready-to-print PDFs and are not editable. If a resource includes editable templates, the product description will clearly explain what can be edited and which program is required.

Our editable Canva templates require Canva Pro.

We do not offer custom changes or personalized versions.

Open your purchased file in a PDF reader first. On the first page, scroll to the bottom and click the Canva link.

When it opens in Canva:

• Click “Use Template” if prompted, or

• Go to File → Make a Copy.

This creates your own editable version in your Canva account.

In Canva:

• Click Share → Download.

• Choose “PDF Print.”

• Download the file.

Open the downloaded PDF and print as usual.

Open the Google Sheets link included with your download and sign in to your Google account.

If prompted, select “Make a copy.” Otherwise, choose File → Make a copy. Save the copy to your own Google Drive and make your changes there.

The original template is view-only. You do not need editing access to the original.

If your school account blocks the link or prevents copying, try a personal Google account.

Open the Google Slides link included with your download and sign in to your Google account.

If prompted, select “Make a copy.” Otherwise, choose File → Make a copy. This creates your own version in Google Drive.

Make your changes in that copy. You do not need editing access to the original template.

If your school account blocks the link or prevents copying, try a personal Google account.